Terms and conditions
The Institute’s Website consists of various web pages operated by the Institute. All references in these Terms to the ‘Website’ includes all sub-addresses and pages hosted exclusively by the Institute at the domain architecture.com.au.
Fees, payments, cancellation and exchanges terms and conditions
The Institute does not endorse nor accept liability for the content of any external website referred or linked to from this Website.
Consumer law warranties
In specific circumstances, the Institute’s goods and services also come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with a service provided by the Institute, you are entitled:
- to cancel your service contract with us; and
- to a refund for the unused portion, or to compensation for its reduced value.
You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.
Privacy and data
Term of membership
Individual membership of the Australian Institute of Architects is based on the calendar year. The full annual membership fee for the applicable membership class is payable if you join in the period 1 December – 31 March. You may pay your annual membership fee in quarterly instalments, but conditions apply. (See below). A pro-rata discount will be applied to membership fees (except for Student members) when joining outside this period:
- A 25% discount will be applied when joining between 1 April – 30 June,
- A 50% discount will be applied when joining between 1 July – 30 September, and
- A 75% discount will be applied when joining between 1 October – 30 November.
Contact the membership team on 1800 770 617 or email email@example.com to confirm which pro-rata fee applies at the time you apply for membership.
If you are a Member on 31 December we will assume that you want to renew your membership for the next membership year, unless you tell us otherwise by email. If you cancel or let your membership lapse at any time in the twelve months after 31 December and then re-join in the same calendar year, you will be charged the full annual fee (if you had previously opted to pay annually) or the scheduled quarterly fee plus all quarterly payments in arrears (if you had previously opted to pay quarterly).
Automatic membership renewal
Existing members – transition arrangements: On 24 August 2020 we’re moving to an enhanced digital data security system. After this date, the next time you renew your membership or pay your membership fee (annual or quarterly), you will be asked to enter your card or account payment details. To ensure continuity of your membership, you must provide these payment details before your membership fee will be processed for the next period.
You can elect to have your membership renew automatically each year whether you choose to pay the annual fee in full, or by quarterly instalments. Automatic renewal payments can be made either by credit/debit card or direct debit from a nominated bank account. Members can update or change these payment arrangements or payment details at any time by logging into the Member Portal at members.architecture.com.au.
Every member is responsible to ensure that their account and payment details (including direct debit or credit card details) are current and to update your card details every time a card expires, is cancelled or you are issued with a replacement card.
This is what you need to know:
Card payment option
- If you have opted to make annual payments, your membership fees will be debited from your nominated credit card in the first week of January each year.
- If you have opted to make quarterly payments, your membership fees will be debited from your account in the first week of each quarter (January, April, July and October).
- It is your responsibility to ensure that there are sufficient funds available in your account to allow a payment to be made. You can update your credit card details at any time via your member portal.
- All credit cardholder details and data are handled by the Institute and stored securely with the Advanced Encryption Standard encryption.
Direct debit payment option
If you choose to pay your membership fee by direct debit, members enter into and agree to the terms of the Institute’s direct debit service agreement. Please refer to the Direct Debit Request Service Agreement for more information.
- If you have opted to make annual payments, your membership fees will be debited from your nominated account in the first week of January each year.
- If you have opted to make quarterly payments, your membership fees will be debited from your nominated account in the first week of each quarter (January, April, July and October).
- You will receive a fee invoice at least one (1) week prior to the funds being withdrawn from your nominated account.
Limited circumstances for membership fee refunds
All membership fee payments are non-refundable except in the following limited circumstances:
- Upgrade of individual to A+ membership where there are overlapping membership fee payments that add up to more than the applicable membership fee.
Note: where an individual member is allocated to an A+ practice, fees are deemed to be overlapping only after the A+ practice has paid the quarterly fee for that specific eligible staff member. Because A+ fees are paid in advance the overlap may not occur until the quarterly payment period after that staff member is added to the practice.
- The Institute has granted a member a reduced membership fee through a Special Circumstances application and the member had already paid the full annual membership fee.
- The member has been incorrectly charged due to an error by the Institute, an Institute system or payment facility provider.
Transfer to retired membership
Members who meet the eligibility criteria for the retired membership class, may apply to the Institute to transfer their membership class and the retired membership fee will then apply. When a membership is transferred to the retired membership class, the full membership rate stands for the remainder of the payment period in which the transfer has occurred. The retired membership fee will then apply on and from the date the next membership fee payment falls due (this could be annually or quarterly depending on the payment frequency the member has chosen). Refunds are only offered where the Institute has applied the incorrect fee rate.
Every member is responsible to ensure that their account and payment details (including direct debit or credit card details) are current. It is also your responsibility to update your credit card details every time a card expires, is cancelled or you are issued with a replacement card.
Payment failures, including due to incorrect or out-of-date payment details, will result in immediate withdrawal of services and deactivation of the membership until the applicable payment is processed successfully.
Cancelling your membership
If you would like cancel your membership before the date of the next payment period, please let us know as soon as you can by email to firstname.lastname@example.org. That way, we can check your membership profile and assist you so that your card or account is not debited on the next payment date.
Member rewards program
If your membership is cancelled or lapses or if you change membership classes and are no longer eligible, the Institute reserves the right to immediately notify any third party who provides goods or services under the Institute’s Member Rewards program of the change in your membership status. Lapsed or cancelled members cannot continue to take advantage of the benefits offered by these third parties under that program.
Cancellations, refunds and exchanges
If your circumstances change, you may request a change to your event registrations and other Institute services. The Institute may at its discretion accept or decline such a request, or may offer another option. All requests for a refund of or to cancel, change or exchange event registrations, tickets, or other products must be sent to the Institute by email (see below).
If your request for cancellation or a refund is accepted by the Institute, you agree to pay the Institute the applicable administration fee and the applicable GST.
For further details, conditions and exclusions, refer to the relevant section below.
Generally, the Institute will not agree to a refund if the request is received less than 14 days before the event starts, unless otherwise stated below.
If you are unable to attend an Institute event (Conference, Awards, CPD), you are welcome to contact us and request a substitute person to attend in your place. You will need to provide the substitute attendee’s details at the time of the request.
The Institute will not agree to a refund on a ticket or registration to an event because you have changed your mind.
For all requests to cancel or make changes to tickets for all general Institute events, please contact us at email@example.com.
The Institute reserves the right to alter event arrangements or cancel any event, even with limited notice to attendees, for circumstances beyond our reasonable control. This will include events that cannot safely or responsibly be held due to COVID-19 and government restrictions on public gatherings.
If the Institute cancels an event entirely, the Institute’s maximum liability is limited to a full refund of your event ticket or registration fee.
If the Institute cancels and reschedules an event, your ticket or registration will be transferred to the next available and equivalent event if possible unless you request otherwise in writing.
The Institute accepts no liability for any other additional costs you incur in connection with a cancelled or rescheduled event.
Requests for cancellations received 14 days or less prior to the event will not be refunded, other than of financial or personal hardship. However, you may contact us and nominate a substitute person to attend in your place.
People attending in place of the registered person must pay the difference in the ticket fee associated with their membership status and class.
Please note that start and end times for all events are provided as a general guide. Some events may finish earlier or later than the published times.
National Architecture Conference
For all requests to cancel or make changes to your Conference registration contact us at firstname.lastname@example.org.
‘No Shows’ to the Conference are not be entitled to a refund and will be charged the full registration fee.
Administration fee to process cancellations or refunds: $150.00 (including GST).
National Architecture Awards event
For all requests to cancel or make changes to your Awards registration contact us at email@example.com.
‘No Shows’ to the Awards event are not entitled to a refund and will be charged the full registration fee.
Administration fee to process cancellations or refunds: $50.00 (including GST).
Online CPD and PALS
The Institute will not agree to give a refund for Online CPD for cancellation requests received on or after the day the CPD event has started. After enrolling in an Online CPD, you may request a refund at any time prior to the Online CPD starting, by emailing firstname.lastname@example.org.
The Institute will not agree to give a refund for PALS registrations, except in the case of personal or financial hardship. Please email email@example.com.
If a contract product is clearly defective or if it is not consistent with any consumer warranties (only if they apply and only those which cannot be excluded at law), we will exchange it with an equivalent replacement product after you return the product to the Institute.
The Institute will not agree to a refund or accept a returned contract product merely because you have changed your mind.
If you ordered the wrong contract product, the Institute may at its discretion agree to exchange that product for a replacement product, and only if:
- The items are returned to the Institute in a saleable condition and the contract packs are unopened, and
- The item has been purchased within the past 30 days of the request for a refund and proof of purchase has been provided.
If the replacement item is a lower price than the original product, then we will give you either a refund or a credit (at our discretion) for the difference. If the replacement item is a higher price than the original product, then you must pay the difference in price before we will dispatch the replacement item.
You must also pay for all postage charges to send the replacement product unless the original item is being returned because it was clearly defective. Every effort is made to pack items to minimise damage during postage however the Institute cannot guarantee the condition the items will arrive in and will not be held responsible for loss or damage to products incurred while in transit.
If we have sent you the wrong contract product, we will send you the correct product and we will pay for the cost of sending the correct replacement product to you, only if you notify us within 30 days after purchasing the product and you return it to the Institute with the contract packs are unopened. We’ll also send you a reply paid envelope to make it easy for you to return the wrong contract product.
After we have confirmed your order and payment, we will dispatch the purchased items via Australia Post, within two (2) working days, subject to stock availability. We cannot accept any liability for delivery delays in connection with Australia Post’s service. Our postal charges include a nominal handling fee.
Payment terms - invoices and payments on account
The Institute operates on an upfront payment model unless the Institute agrees, at its sole discretion, to accept payment on invoice. All other payments or payments on account are to be made on or before the dates specified in any contract or agreement you have with the Institute. If you don’t have a contract or agreement with the Institute that specifies payment dates and we do issue you with an invoice then you must pay the invoice in full no later than 14 days after the issue date of the invoice.
Website Terms and Conditions
This site is designed, developed and maintained by the Australian Institute of Architects.
All content on this Website is the copyright of, or is licensed to, the Institute.
All content on this Website, including pages, written content, images and material supplied by the Institute, or contributed by Members of the Australian Institute of Architects, or licensed to the Institute by third-party contributors (the Content), is protected by the Copyright Laws of Australia.
You must not use the Content for any commercial purpose.
You may retrieve the Content for personal use only. You may save a local copy of or send Content to your personal printer for your fair or personal use. You may also distribute Content to inform potential users of the Website about that Content, but you must include a suitable copyright notice and moral rights acknowledgement on or with any distribution of that Content.
You must not modify or adapt the Content found on this Website without the written permission of the Institute.
You must not use the Institute’s trademarks, brands or business names – including the ‘crest’ logo – without the Institute’s written permission.
The Institute makes no representations about the Content or its suitability for any purpose. The Content is provided ‘as is,’ and the Institute does not give any express or implied warranty for the currency, completeness or accuracy, nor any warranties of merchantability or fitness of the Content.
To the maximum extent permitted by the law, the Institute is not liable to any person for any loss or damage at all (whether direct, indirect or consequential), no matter how that loss or damage is caused, arising out of or in connection with this Website.
The Institute does not endorse or accept liability for the content of any external website referred or linked to from this Website.