Terms and

Skye Niseko, Hokkaido | Architectus | Photographer: Glen Claydon

Terms and conditions

The Institute’s Website consists of various web pages operated by the Institute. All references in these Terms to the ‘Website’ includes all sub-addresses and pages hosted exclusively by the Institute at the domain architecture.com.au.

Fees, payments, cancellation and exchanges terms and conditions

These terms and conditions govern your use of this Website when you are paying your membership fees, purchasing or acquiring goods or services from or making any other payment to the Institute (these Terms). These Terms should be read together with the Institute’s Website Terms of Use (the Use Policy) and the Institute’s privacy policy (the Privacy Policy).

Please read these Terms carefully. By using (or continuing to use) this Website you acknowledge that you have read, understood and agree to be bound by these Terms, the Use Policy and the Privacy Policy. If you do not agree to these Terms, do not use (or continue to use) this website. The Institute may change these Terms at any time at its discretion and we will endeavour to give notice via this Website to our members and other users, when we post changes to these Terms. By continuing to use the Website after we post any changes to these Terms, this means that you accept and agree to the changes.

The Institute does not endorse nor accept liability for the content of any external website referred or linked to from this Website.

Consumer law warranties

In specific circumstances, the Institute’s goods and services also come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with a service provided by the Institute, you are entitled:

  • to cancel your service contract with us; and
  • to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

Privacy and data

The data and privacy information the Institute collects about you via this Website will be collected, used and disclosed by us in accordance with the Institute’s Privacy Policy. You agree to the use of your data and information in accordance with the Privacy Policy. If you become aware of any unauthorized use of your password or of your account, you agree to notify the Institute immediately at national@architecture.com.au.


Term of membership

Individual membership of the Australian Institute of Architects is based on the calendar year. The full annual membership fee for the applicable membership class is payable if you join in the period 1 December – 31 March. You may pay your annual membership fee in quarterly instalments, but conditions apply. (See below). A pro-rata discount will be applied to membership fees (except for Student members) when joining outside this period:

  • A 25% discount will be applied when joining between 1 April – 30 June,
  • A 50% discount will be applied when joining between 1 July – 30 September, and
  • A 75% discount will be applied when joining between 1 October – 30 November.

Contact the membership team on 1800 770 617 or email membership@architecture.com.au to confirm which pro-rata fee applies at the time you apply for membership.

Lapsed membership

If you are a Member on 31 December we will assume that you want to renew your membership for the next membership year, unless you tell us otherwise by email. If you cancel or let your membership lapse at any time in the twelve months after 31 December and then re-join in the same calendar year, you will be charged the full annual fee (if you had previously opted to pay annually) or the scheduled quarterly fee plus all quarterly payments in arrears (if you had previously opted to pay quarterly).

Automatic membership renewal

Existing members – transition arrangements: On 24 August 2020 we’re moving to an enhanced digital data security system. After this date, the next time you renew your membership or pay your membership fee (annual or quarterly), you will be asked to enter your card or account payment details. To ensure continuity of your membership, you must provide these payment details before your membership fee will be processed for the next period.

You can elect to have your membership renew automatically each year whether you choose to pay the annual fee in full, or by quarterly instalments. Automatic renewal payments can be made either by credit/debit card or direct debit from a nominated bank account. Members can update or change these payment arrangements or payment details at any time by logging into the Member Portal at members.architecture.com.au.

Every member is responsible to ensure that their account and payment details (including direct debit or credit card details) are current and to update your card details every time a card expires, is cancelled or you are issued with a replacement card.

This is what you need to know:

Card payment option

  • If you have opted to make annual payments, your membership fees will be debited from your nominated credit card in the first week of January each year.
  • If you have opted to make quarterly payments, your membership fees will be debited from your account in the first week of each quarter (January, April, July and October).
  • It is your responsibility to ensure that there are sufficient funds available in your account to allow a payment to be made. You can update your credit card details at any time via your member portal.
  • All credit cardholder details and data are handled by the Institute and stored securely with the Advanced Encryption Standard encryption.

Direct debit payment option

If you choose to pay your membership fee by direct debit, members enter into and agree to the terms of the Institute’s direct debit service agreement. Please refer to the Direct Debit Request Service Agreement for more information.

  • If you have opted to make annual payments, your membership fees will be debited from your nominated account in the first week of January each year.
  • If you have opted to make quarterly payments, your membership fees will be debited from your nominated account in the first week of each quarter (January, April, July and October).
  • You will receive a fee invoice at least one (1) week prior to the funds being withdrawn from your nominated account.

Limited circumstances for membership fee refunds

All membership fee payments are non-refundable except in the following limited circumstances:

  • Upgrade of individual to A+ membership where there are overlapping membership fee payments that add up to more than the applicable membership fee.
    Note: where an individual member is allocated to an A+ practice, fees are deemed to be overlapping only after the A+ practice has paid the quarterly fee for that specific eligible staff member. Because A+ fees are paid in advance the overlap may not occur until the quarterly payment period after that staff member is added to the practice.
  • The Institute has granted a member a reduced membership fee through a Special Circumstances application and the member had already paid the full annual membership fee.
  • The member has been incorrectly charged due to an error by the Institute, an Institute system or payment facility provider.

Transfer to retired membership

Members who meet the eligibility criteria for the retired membership class, may apply to the Institute to transfer their membership class and the retired membership fee will then apply. When a membership is transferred to the retired membership class, the full membership rate stands for the remainder of the payment period in which the transfer has occurred. The retired membership fee will then apply on and from the date the next membership fee payment falls due (this could be annually or quarterly depending on the payment frequency the member has chosen). Refunds are only offered where the Institute has applied the incorrect fee rate.

Payment failures

Every member is responsible to ensure that their account and payment details (including direct debit or credit card details) are current. It is also your responsibility to update your credit card details every time a card expires, is cancelled or you are issued with a replacement card.

Payment failures, including due to incorrect or out-of-date payment details, will result in immediate withdrawal of services and deactivation of the membership until the applicable payment is processed successfully.

Cancelling your membership

If you would like cancel your membership before the date of the next payment period, please let us know as soon as you can by email to membership@architecture.com.au. That way, we can check your membership profile and assist you so that your card or account is not debited on the next payment date.

Member rewards program

If your membership is cancelled or lapses or if you change membership classes and are no longer eligible, the Institute reserves the right to immediately notify any third party who provides goods or services under the Institute’s Member Rewards program of the change in your membership status. Lapsed or cancelled members cannot continue to take advantage of the benefits offered by these third parties under that program.


Individual members who renew their 2021 membership during the early-bird period are eligible to redeem one free online CPD course from the PALS refresher course catalogue. 

Eligible members will receive an email by 29 January with instructions on selecting and redeeming their free course.  Members must notify the Institute of their preferred course by responding to the eligibility email before close of business on 26 February. The selected course will be uploaded to the member’s online CPD portal.

Individual members who join or renew and pay for their 2021 membership before midnight on 20 January 2021 are eligible for a special member discount on the purchase price of a PALS (Practice of Architecture Learning Series) course.  This special member price of $627 offers a discount of 20% off the normal member price of $785.  The discounted purchase price for PALS is available to eligible members for a limited time only and applies to purchases of PALS courses made before midnight 31 January 2021.    

To be eligible for these early bird renewal offers, individual members must have renewed and paid either the annual or quarterly membership fee before midnight on 20 January 2021. 

These early bird renewal offers are not available to A+ practice members or complimentary members. 

Cancellations, refunds and exchanges

If your circumstances change, you may request a change to your event registrations and other Institute services. The Institute may at its discretion accept or decline such a request, or may offer another option. All requests for a refund of or to cancel, change or exchange event registrations, tickets, or other products must be sent to the Institute by email (see below).

If your request for cancellation or a refund is accepted by the Institute, you agree to pay the Institute the applicable administration fee and the applicable GST.

For further details, conditions and exclusions, refer to the relevant section below.


Generally, the Institute will not agree to a refund if the request is received less than 14 days before the event starts, unless otherwise stated below.

If you are unable to attend an Institute event (Conference, Awards, CPD), you are welcome to contact us and request a substitute person to attend in your place. You will need to provide the substitute attendee’s details at the time of the request.

The Institute will not agree to a refund on a ticket or registration to an event because you have changed your mind.

For all requests to cancel or make changes to tickets for all general Institute events, please contact us at events@architecture.com.au.

The Institute reserves the right to alter event arrangements or cancel any event, even with limited notice to attendees, for circumstances beyond our reasonable control. This will include events that cannot safely or responsibly be held due to COVID-19 and government restrictions on public gatherings.

If the Institute cancels an event entirely, the Institute’s maximum liability is limited to a full refund of your event ticket or registration fee.

If the Institute cancels and reschedules an event, your ticket or registration will be transferred to the next available and equivalent event if possible unless you request otherwise in writing.

The Institute accepts no liability for any other additional costs you incur in connection with a cancelled or rescheduled event.

Requests for cancellations received 14 days or less prior to the event will not be refunded, other than of financial or personal hardship. However, you may contact us and nominate a substitute person to attend in your place.

People attending in place of the registered person must pay the difference in the ticket fee associated with their membership status and class.

Please note that start and end times for all events are provided as a general guide. Some events may finish earlier or later than the published times.


For speakers outside of the formal CPD program, the speaker is expressing their professional view, and you must get your own independent advice as to how this issue would affect your practice.

Formal CPD speakers sign an agreement that their speech is correct according to the building code and regulatory framework.

National Architecture Conference

For all requests to cancel or make changes to your Conference registration contact us at conference@architecture.com.au.

‘No Shows’ to the Conference are not be entitled to a refund and will be charged the full registration fee.

Administration fee to process cancellations or refunds: $150.00 (including GST).

National Architecture Awards event

For all requests to cancel or make changes to your Awards registration contact us at events@architecture.com.au.

‘No Shows’ to the Awards event are not entitled to a refund and will be charged the full registration fee.

Administration fee to process cancellations or refunds: $50.00 (including GST).

Online CPD and PALS

The Institute will not agree to give a refund for Online CPD for cancellation requests received on or after the day the CPD event has started. After enrolling in an Online CPD, you may request a refund at any time prior to the Online CPD starting, by emailing cpd@architecture.com.au.

The Institute will not agree to give a refund for PALS registrations, except in the case of personal or financial hardship. Please email pals@architecure.com.au.


Returns policy

If a contract product is clearly defective or if it is not consistent with any consumer warranties (only if they apply and only those which cannot be excluded at law), we will exchange it with an equivalent replacement product after you return the product to the Institute.

The Institute will not agree to a refund or accept a returned contract product merely because you have changed your mind.

If you ordered the wrong contract product, the Institute may at its discretion agree to exchange that product for a replacement product, and only if:

  • The items are returned to the Institute in a saleable condition and the contract packs are unopened, and
  • The item has been purchased within the past 30 days of the request for a refund and proof of purchase has been provided.

If the replacement item is a lower price than the original product, then we will give you either a refund or a credit (at our discretion) for the difference. If the replacement item is a higher price than the original product, then you must pay the difference in price before we will dispatch the replacement item.

You must also pay for all postage charges to send the replacement product unless the original item is being returned because it was clearly defective. Every effort is made to pack items to minimise damage during postage however the Institute cannot guarantee the condition the items will arrive in and will not be held responsible for loss or damage to products incurred while in transit.

If we have sent you the wrong contract product, we will send you the correct product and we will pay for the cost of sending the correct replacement product to you, only if you notify us within 30 days after purchasing the product and you return it to the Institute with the contract packs are unopened. We’ll also send you a reply paid envelope to make it easy for you to return the wrong contract product.


After we have confirmed your order and payment, we will dispatch the purchased items via Australia Post, within two (2) working days, subject to stock availability. We cannot accept any liability for delivery delays in connection with Australia Post’s service. Our postal charges include a nominal handling fee.

Payment terms - invoices and payments on account

The Institute operates on an upfront payment model unless the Institute agrees, at its sole discretion, to accept payment on invoice. All other payments or payments on account are to be made on or before the dates specified in any contract or agreement you have with the Institute. If you don’t have a contract or agreement with the Institute that specifies payment dates and we do issue you with an invoice then you must pay the invoice in full no later than 14 days after the issue date of the invoice.

Code of conduct

Community Rules and Etiquette and Privacy Guidelines

Thank you for being part of our Institute membership community. To ensure the best possible experience for all Members, we have established rules and some basic guidelines for participation.

By joining this community and using this site, you agree that you have read and will follow these rules and guidelines. You also agree to keep discussions and shared files and content to the type that is best suited to the medium. This forum is provided so you can seek the advice of your peers, benefit from their experience, and participate in an ongoing conversation about the architecture profession.

Questions should be directed to communitymanager@architecture.com.au or via the Contact Us link on this site.

Please read and be familiar with these important rules and guidelines.

In order to create and preserve an environment that encourages both civil and fruitful dialogue, we reserve the right to suspend or terminate your access to this community if you breach these rules or engage in a gross or persistent breaches of etiquette.

If you have concerns, criticisms or feedback about the Institute’s performance on behalf of its members, please email contact.us@architecture.com.au or call reception on 1800 770 617. The Communities platform is not the place for such comments. Member conduct that breaches the Member Behaviour Policy or the Code of Professional Conduct can have disciplinary consequences, as well as consequences for your continued membership of the Institute.

The Rules: General Use of the Site

Respect and Good Conduct

  1. Respect others—this includes both the content and tone of your posts. Focus on the content of posts and not on the people making them. Please extend the benefit of the doubt to newer guests and Members; there’s no such thing as a ‘stupid’ question.
  2. Respect the purpose of this professional community of Members. Use the community to share successes, challenges, constructive feedback, questions, and goals, rather than promote products or services that you provide. If you’ve found a product or service helpful, please share your experience with the group in a considered way.
  3. Do not post any defamatory, abusive, profane, threatening or harrassing, offensive, unconscionable or illegal comments, information or materials. All defamatory, abusive, profane, threatening or harrassing, offensive, unconscionable or illegal conduct is strictly prohibited. Do not post anything that you would not want the world to see or that you would not want anyone to know came from you. Conduct that breaches this rule can also breach the Institute’s Member Behaviour Policy and the Professional Code of Conduct.

People and Products

  1. Use caution when discussing an individual. Information posted on the discussion groups and in the libraries is available for all to see, and comments about individuals can be hurtful and are always subject to defamation laws. Even comments that don’t explicitly name an individual, but where the community can identify or infer the identity of the individual being referred to (such as by reference to a practice, design or building), will breach these rules and can amount to defamation.
  2. Use caution when discussing products. Information posted on the discussion groups and in the libraries is available for all to see, and comments about products are subject to laws relating to building regulation, consumer protection (truth in advertising, unconscionable conduct) and encouraging competition.

Intellectual Property, Copyright and Moral Rights

  1. Respect the intellectual property, copyright and moral rights of all authors and creators. Carefully consider whether to post content (eg. an ‘artistic work’) that you have personally created or have permission to use and if you do, ensure you have properly attributed that content to the creator, which can include co-authors of an artistic work. Architects’ drawings and designs generally attract protection as an ‘artistic work’ under the Australian Copyright Act.
  2. When posting content in our collaborative environment, please indicate the limitations on whether and how that content can be used, copied, printed, modified, adapted, distributed, or republished. If you would like to re-use (or do any other thing with) any material posted by another user, please contact the owner of the material directly to request their permission.
  3. Do not post any information or material protected by copyright, or that can be the subject of copyright (‘Copyright Material’) without the permission of the copyright owner. When you post Copyright Material, you promise (a warrant) and represent that you either: own the copyright with respect to such material or that you have received permission from the copyright owner. In addition, by posting Copyright Material you grant the Institute and all users of this site the non-exclusive right (a license) to display, copy, publish, distribute, transmit, print, and reasonably use that Copyright Material, but not for any commercial purpose.

Anti-Competitive Behaviour

  1. Do not use this site to engage in anti-competitive behaviour. Do not post messages, comments or information if they encourage or facilitate Members to arrive at any agreement or understanding that either expressly or impliedly leads to price fixing (cartel conduct), a boycott of another’s business, exclusive dealing or other conduct intended or that amounts to illegally restrict free trade. Conduct that encourages or facilitates any formal or informal agreement or understanding about the following subjects are inappropriate: prices, discounts, or terms or conditions of sale; salaries; profits, profit margins, or cost data; market shares, sales territories, or markets; allocation of customers or territories; or selection, rejection, or termination of customers or suppliers.

Discussion Group Etiquette

  • State concisely and clearly the topic of your comments in the subject line. This allows Members to respond more appropriately to your posting and makes it easier for Members to search the archives by subject.
  • Send messages such as “thanks for the information” or “me, too” to individuals, not to the entire list. Do this by using the “Reply to Sender” link in every message.
  • Do not send administrative messages, such as “remove me from the list,” to the group. Instead, use the web interface to change your settings or to remove yourself from a list. If you are changing email addresses, you do not need to remove yourself from the list and rejoin under your new email address. Simply change your settings.
  • Post your message or documents only to the most appropriate communities. This helps ensure all messages receive the best response by eliminating “noise.”

The Legal Stuff

This site is provided ‘as is’ as a free member benefit service solely for the Members of the Australian Institute of Architects (the Institute). The Institute is not and cannot be responsible for the opinions and information posted on this site by Members or any third party. We disclaim all warranties with regard to information posted on this site, whether posted by the Institute, a Member, or any third party; this disclaimer includes all implied warranties of merchantability and fitness. The Institute is not and will not be liable for special, indirect, economic nor consequential damages or any damages of any kind resulting from loss of use, data, or profits, arising out of or in connection with the use of or performance of any information posted on this site.

The Institute does not automatically monitor, and from time to time may not actively monitor, the site or any forum on the site for inappropriate or infringing postings (comment, information or content). The Institute does not on its own undertake nor exercise editorial control of postings. However, in the event that any inappropriate or infringing posting is brought to the attention of the Institute we will take all appropriate action. This action may include directly contacting the Member who has made the posting and requesting they remove the post; and referring the Member’s conduct under the Institute’s Member Behaviour Policy or the Disciplinary Proceedings.

The Institute reserves the right, in its absolute discretion, to solely determine whether a Member’s post has breached these rules and such a decision made by the Institute is not subject to any avenue or complaint or right of review.

The Institute reserves the right, in its absolute discretion, to suspend or terminate access to any user who does not comply with these guidelines. A Member’s conduct on this site and breaches of these terms and conditions may also have consequences under either or all of the Member Behaviour Policy and the Institute’s Code of Professional Conduct and the Disciplinary Proceedings.

moderation guidelines for social media

When you post comments, images and other content to the Australian Institute of Architects social media channels, you are bound by the user agreements of that platform. Please read and familiarise yourself with these guidelines.

The Australian Institute of Architects reserve the right to moderate all content on accounts/channels/profiles that we manage. Our guidelines include, but are not limited to the following:

Respect and protect others – Avoid infringing others’ rights

Before you upload anything – text, images, video or audio – make sure you’re allowed to do it. It’s your responsibility to ensure that any content you post doesn’t infringe the intellectual property, or other rights, of other people or organisations. If we have concerns that you’ve infringed others’ rights, we may delete any content that has been uploaded or posted. Please also note that we may re-use any material you post – see ‘Other important information’ below. If you’re posting images or videos that identify other people, respect their privacy and check that you have their permission.

Know when and why we’ll moderate

These guidelines generally require that you do not post any material that may:

  • Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights of others
  • Publish, distribute, post or disseminate any defamatory, infringing, obscene, misleading or unlawful material or information
  • Make uncivil comments about the Institute or an individual
  • Upload or attach files that contain viruses, corrupted files, or any other similar software or programs that could damage the operations of another’s computer
  • Delete any author attributions, legal notices or proprietary designations or labels in any file that is uploaded
  • Falsify the origin or source of software or other material contained in a file that is uploaded
  • Post anything that includes personal information such as a telephone number or an address
  • Breaches copyright or privacy rules.

The Institute reserve the right to remove any posts which could be considered offensive or inappropriate. Cyber-bullying, abuse and litigious comments will result in the posts being removed. We reserve the right to block users at our own discretion. We review posts and may moderate content if you do not follow the guidelines. We may use automatic filters to block any swearing or anti-social language.

Help us keep it suitable for all audiences. If you think that a posting has broken any of our house rules, contact us via the channel the content is on.

Other important information

Posts on social media channels we manage do not necessarily reflect the opinions of the Institute, nor does the Institute confirm their accuracy. By using or accessing social media channels we manage, we understand that you’re familiar with and agree to comply with the platform’s terms and conditions which grants certain rights to the owners of the platform.

These are public forums and participation is voluntary, by posting on social media channels we manage you give the Institute the right to use any posted content in any way and in any media without any legal or monetary obligation to the author.

Architecture Bulletin, Architect Victoria and The Architect publications

The views expressed in articles and in editorial content are those of their authors and do not necessarily reflect the position of the Australian Institute of Architects.

Material should also be seen as general comment and not intended as advice on any particular matter. No reader should act or fail to act on the basis of any material contained herein. Readers should consult professional advisors.

The Australian Institute of Architects, its staff, editors, editorial committee, and authors expressly disclaim all liability to any persons in respect of acts or omissions by any such person in reliance of any of the contents of this publication.

Website Terms and Conditions

This website www.architecture.com.au (the Website) is created and controlled by the Australian Institute of Architects (the Institute). Each time you access the Website from time to time, you agree to the Website’s terms of use set out below (the Terms of Use). The Institute may change these Terms of Use at any time at its discretion.


This site is designed, developed and maintained by the Australian Institute of Architects.


All content on this Website is the copyright of, or is licensed to, the Institute.

All content on this Website, including pages, written content, images and material supplied by the Institute, or contributed by Members of the Australian Institute of Architects, or licensed to the Institute by third-party contributors (the Content), is protected by the Copyright Laws of Australia.

You must not use the Content for any commercial purpose.

You may retrieve the Content for personal use only. You may save a local copy of or send Content to your personal printer for your fair or personal use. You may also distribute Content to inform potential users of the Website about that Content, but you must include a suitable copyright notice and moral rights acknowledgement on or with any distribution of that Content.

You must not modify or adapt the Content found on this Website without the written permission of the Institute.

You must not use the Institute’s trademarks, brands or business names – including the ‘crest’ logo – without the Institute’s written permission.


The Institute makes no representations about the Content or its suitability for any purpose. The Content is provided ‘as is,’ and the Institute does not give any express or implied warranty for the currency, completeness or accuracy, nor any warranties of merchantability or fitness of the Content.

To the maximum extent permitted by the law, the Institute is not liable to any person for any loss or damage at all (whether direct, indirect or consequential), no matter how that loss or damage is caused, arising out of or in connection with this Website.

To the extent that the Australian Consumer Law implies a condition or warranty into these Terms of Use which cannot be excluded, if the Institute breaches such an implied term, the Institute will only be liable to re-supply the relevant good or service, or to pay for it to be re-supplied.

The Institute does not endorse or accept liability for the content of any external website referred or linked to from this Website.


Any personal information the Institute collects about you via this Website will only be used and disclosed by us in accordance with the Institute’s Privacy Policy.