Stronger Insights for Stronger Practices – 2021 Client Feedback Report Launched by Australian Institute of Architects
The Australian Institute of Architects is launching a landmark new report for the first time in Australia that gives members new insights into what their clients really think.
Through a collaboration with the Royal Institute of British Architects in the UK the Institute has developed a local edition of the hugely successful RIBA Client Feedback Report.Find out what is keeping clients up at night (spoiler alert – the climate crisis is one of them) and what other services they’d like to see practices providing.
Supported by Lysaght, this report highlights key opportunities for Australian architectural practices by providing insights directly from clients, which would have otherwise been hard to obtain.
“In the Stronger Insights for Stronger Practices – 2021 Client Feedback Report we’ve asked real clients about their experiences of working with architects on projects,” said Julia Cambage, CEO, Australian Institute of Architects.
“Growth comes from the ability to foster a culture of continual improvement; however, practice is reporting hesitancy from clients in providing robust feedback within a one-on-one setting. By facilitating this body of work on behalf of the profession we are able to bypass this concern.”
The report provides data that demonstrates the client’s perspective on topics such as selection criteria and service expectations, value proposition, performance, and design review. This data is critical in supporting the executive leadership of architectural practices to make decisions around the practice’s investment in skills, resourcing, and business strategy.
the report provided SOME surprising and reassuring insights such as:
- Effective communication was the factor clients ranker number #1 in importance in their relationship with an architect
- 60% of survey respondents said that they expect, and value architects that act ethically and challenge them if a project’s objectives are not maintained.
- 35.9% of clients indicated they would consider using a dedicated engineering service provided by an architectural firm.
- Clients want to learn more about modern methods of construction
- 3/4 respondents believe using the service of an architectural practice represents good value
- Over 61% of clients believed that a fixed price agreement was the preferred form of fee structure.
The Institute and our members are fortunate to have the support of our National Partner Lysaght in the production of this project.
“While we know every architectural practice values its clients and aims for collaborative and productive working relationships, the survey results deliver a level of practical insight that is rarely directly provided –and therefore is an invaluable opportunity for further education, training, and process improvement in the architect/client relationship,” said Matt Lloyde, National Manager Sales, Marketing & Innovation Lysaght.
Join us for the local launch events:
The Institute and Lysaght are proud to share the details of “Stronger Insights – Client Feedback Report” through a series of launch events. These events will explore the report’s findings, the implications for practices of all sizes and draw on the expertise provided by a terrific range of special guests on each panel.
Book your spot via the links below:
Thank you to our report partner